Refund policy

Return & Refund Policy

Last Updated: June 2026

At Sleepgood, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

Be unused and in its original condition
Be returned in its original packaging
Include proof of purchase or order number

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Opened or used mouth guards
Personal care products that have been worn or tested
Gift cards
Clearance or final sale items

If your item arrives damaged, defective, or incorrect, please contact us immediately and we will make it right.

How to Start a Return

To request a return, please contact us at:

info@sleepgood.shop

Please include:

Your order number
The reason for the return
Photos (if the item is damaged or incorrect)

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item arrived damaged
The item is defective
The wrong item was received

Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and we will arrange a replacement or refund where appropriate.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the eligible item and place a new order.

European Union Customers

If your order is delivered within the European Union, you may cancel or return your order within 14 days of receiving it for any reason and without justification.

Returned items must be unused, unopened, and in their original packaging.